{"id":157621,"date":"2025-08-24T21:04:56","date_gmt":"2025-08-24T19:04:56","guid":{"rendered":"https:\/\/eny.es\/frequently-asked-questions\/"},"modified":"2025-10-20T17:15:08","modified_gmt":"2025-10-20T15:15:08","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/eny.es\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"157621\" class=\"elementor elementor-157621 elementor-156962\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0637ddb e-con-full e-flex e-con e-parent\" data-id=\"0637ddb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7d474b elementor-widget elementor-widget-heading\" data-id=\"f7d474b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5284aa elementor-widget elementor-widget-heading\" data-id=\"a5284aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">At <b>Eny<\/b> we want your shopping experience to be easy, fast, and secure. <br>\nThat's why we have compiled here the <b>most frequently asked questions from our customers<\/b> to help you resolve any doubts before, during, and after your order.\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eb0fb2 e-con-full e-flex e-con e-parent\" data-id=\"5eb0fb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d33a4ca e-con-full e-flex e-con e-child\" data-id=\"d33a4ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17dc5e3 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"17dc5e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Information of interest<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ac621f elementor-widget elementor-widget-wd_accordion\" data-id=\"3ac621f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udce6 When will I receive my order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Orders placed before <strong>14:00 h<\/strong> (peninsular time) are delivered within <strong>24 to 72 working hours<\/strong> for shipments within the peninsula (Spain and Portugal) and Balearic Islands, using the transport agency assigned by <strong>Eny Compras y Log\u00edstica Industrial S.L.<\/strong><\/p><p>In case of stock breakage or incident, <strong>we will contact you by phone or email<\/strong> to inform you of the new estimated delivery time.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udcb0 Price changes or errors\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Check the full information in our <a href=\"https:\/\/eny.es\/en\/terms-and-conditions-of-purchase\/\">Terms and Conditions of Purchase<\/a>.<\/p><p>If we detect an error in the price of a purchased product, before sending your order we will offer you two options:<\/p><ul><li><strong>Pay the difference<\/strong> (bank transfer or PayPal).<\/li><li><strong>Request a refund<\/strong> (partial or total), which will be paid by the same payment method you used.<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udd04 How can I request a refund or exchange?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>You have <strong>15 calendar days<\/strong> from receipt to request a return or exchange.<\/p><ol><li>Contact our Sales Department: <a href=\"mailto:joseluis@eny.es\">joseluis@eny.es<\/a> | Tel. +34 685 63 94 28.<\/li><li>You will receive the return authorization and instructions by email.<\/li><li>Send the product unopened or, if you have already opened it, place it back in its original packaging and seal it.<\/li><li>After receiving it and verifying its condition, the refund will be processed within a maximum of 10 days.<\/li><\/ol><p>\ud83d\udccc <strong>Important<\/strong>:<\/p><ul><li>The customer assumes the return shipping costs, except for defective products.<\/li><li>We do not accept returns of used, incomplete, damaged, or out-of-date products.<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83c\udf0d Do you ship outside the peninsula?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Yes, we ship to <strong>mainland Spain<\/strong>, <strong>mainland Portugal<\/strong>, and <strong>Balearic Islands<\/strong>.<\/p><p>Currently, we do not ship to Canary Islands, Ceuta, and Melilla, but you can contact us at <a href=\"mailto:joseluis@eny.es\">joseluis@eny.es<\/a> to find a personalized solution.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\u2708\ufe0f Can I request a shipment outside of Spain?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Yes, we ship to <strong>mainland Portugal, France, and Germany<\/strong>.<\/p><p>For other international destinations, contact us at <a href=\"mailto:joseluis@eny.es\">joseluis@eny.es<\/a> to calculate rates and shipping options.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"5\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udcb6 What payment methods does Eny accept?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>At <strong>Eny<\/strong> you can pay securely with <strong>credit card online, Bizum, PayPal, bank transfer, installment payment with Alma<\/strong> or <strong>deferred payment according to risk<\/strong>.<\/p><p>If you choose online card or phone purchase, we will need:<\/p><ul><li>Card type<\/li><li>Number<\/li><li>Expiration date<\/li><li>Cardholder's name and surname<\/li><\/ul><p>We use the <strong>REDSYS gateway from La Caixa<\/strong>, which encrypts the data for maximum security. In phone purchases, the data is entered directly into the POS and destroyed afterward, without storing it.<\/p><p>All operations require authorization from the issuing entity; if the payment is not approved, we will not be able to send the order.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c0ad28 e-con-full e-flex e-con e-parent\" data-id=\"1c0ad28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc444e8 elementor-widget elementor-widget-html\" data-id=\"dc444e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"When will I receive my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Orders placed before 14:00 h (peninsular time) are delivered within 24 to 72 working hours for shipments within the peninsula (Spain and Portugal) and Balearic Islands, using the transport agency assigned by Eny Compras y Log\u00edstica Industrial S.L. 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